From: Subject: Inside Collin County Business: News serving Collin County Business Owners Date: Tue, 14 Dec 2004 07:30:42 -0600 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0000_01C4E1AE.D108F200" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C4E1AE.D108F200 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.insidetxbiz.com/adminnm/templates/businessbeat.asp?articleid=46&zoneid=4 Inside Collin County Business: News serving Collin = County Business Owners
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Home > Business = Beat >=20 Wednesday, December 08, 2004

 
 
Ema= il=20 This Article To A Friend - Print=20 This Article -

Former MCI executive announces new = venture=20
Wednesday, December 08, 2004 -

Former MCI Executive announced that his new company venture, = Client=20 Builders, LLC will specialize in customer loyalty programs for = businesses=20 and professionals.
After spending nearly 20 years in the world = of=20 technology, riding the boom and the bust of the dotcom bubble, = Kevin=20 Klein, former vice president of MCI, decided it was time for a = change.=20 =93After 25 years of sales and service, I decided to step away = from the huge=20 corporate lifestyle and spend more quality time helping and = mentoring=20 others to build their businesses.=94
Today, most companies have = implemented technology such as automated attendants, and online=20 capabilities to lower the cost of providing customer service. = Klein thinks=20 technology can be used effectively as a tool, but businesses need = to build=20 relationships with customers for long-term success. According to = Klein,=20 =93you have to remember that people are emotional and decisions = are=20 influenced by their emotions. You need to do things to build an = emotional=20 bond with your clients.=94
Client Builders = (www.client-builders.com) is a=20 Plano-based firm that is committed to helping businesses and = professionals=20 build their repeat and referral business through the use of = unique,=20 customized and personalized customer loyalty programs.

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